Spinngo takes every user's privacy seriously. This document clearly explains how we collect, use, store, and protect your personal information on our platform.
Our Commitment: spinngo operates under Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to handling all your personal information with full integrity, transparency, and accountability. Your privacy is not merely a legal obligation to us — it is a core value we uphold.
Welcome to the spinngo Privacy Policy page. When you register an account, make a deposit, play games, or simply browse our platform, you are entrusting us with your personal information. We do not take this responsibility lightly.
This Privacy Policy explains in detail:
This policy applies to all users of the Spinngo platform, including website visitors, registered users, and anyone who interacts with our platform through any device. By continuing to use the Spinngo platform, you are deemed to have read and agreed to the terms of this Privacy Policy.
This Privacy Policy should be read together with Terms and Conditions spinngo forms part of the overall agreement between you and our platform.
Spinngo collects your personal information in several ways — directly when you register or use our services, and automatically through technologies operating within the platform.
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity | Name, date of birth, MyKad | Registration form & KYC |
| Contact | Email, phone number | Account registration |
| Financial | Bank account, e-wallet | Deposit & withdrawal process |
| Technical | IP address, device type | Automatically during use |
| Behavioral | Game history, betting patterns | Automatically during gameplay |
Every piece of information we collect has a specific and legitimate purpose. spinngo does not collect data that is excessive or irrelevant to the operation of our platform.
spinngo will not use your data for purposes unrelated to the platform's services without first obtaining your explicit consent.
Spinngo does not sell, rent, or trade users' personal data to any third party for commercial purposes. However, there are limited situations where data sharing is necessary to enable the platform to function properly or to comply with legal requirements.
We work with carefully selected partners bound by strict confidentiality agreements:
Spinngo may disclose your personal information to authorities where required by Malaysian law, including for criminal investigations, AMLA (Anti-Money Laundering Act) compliance, or valid court orders.
All third parties we work with are required to uphold the same data security standards as spinngo. They are not permitted to use your data for any purpose other than those specified in our service agreements.
Protecting your data from unauthorized access, breaches, or misuse is spinngo's highest priority. We continuously invest in the latest cybersecurity infrastructure.
In the event of a data breach that materially affects your information, spinngo will notify you within 72 hours of the incident being detected, in line with global data protection best practices.
The spinngo platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how users interact with our platform.
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect the functionality of the Spinngo platform.
To manage cookies, go to your browser settings and look for the "Privacy" or "Cookies" section. Detailed instructions are available in your browser's support documentation.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have clearly defined rights regarding your personal data. Spinngo respects and fully facilitates the exercise of these rights.
You may request a copy of all personal data we hold about you at any time.
You may ask us to correct any personal information that is inaccurate or incomplete.
In certain situations, you may request that we delete your personal data from our systems.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
In certain circumstances, you may ask us to temporarily restrict the processing of your data.
To exercise any of the rights above, please contact our support team via email at [email protected]. We will process your request within 30 business days of receiving a complete submission.
Spinngo retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | Throughout the active account period | Service operations |
| Financial transaction records | 7 years after transaction | AMLA & tax requirements |
| KYC Documents | 5 years after account closure | Regulatory compliance |
| Support communication logs | 3 years after case closure | Referrals & improvements |
| Analytics data (anonymised) | 2 years | Usage pattern analysis |
Upon expiry of the retention period, your data will be securely deleted using methods that ensure it cannot be recovered.
The spinngo platform is strictly for adult users aged 18 and above. We do not knowingly collect, store, or process personal information from individuals under the age of 18.
If we determine that personal data from a minor has been inadvertently collected, we will take immediate action to delete the information and close the relevant account. Parents or guardians who suspect their child has registered a spinngo account are urged to contact us immediately at [email protected].
We use an integrated age verification system as part of our KYC process to ensure only verified adult users can access the platform. This measure is part of our commitment to Responsible Gaming.
Spinngo reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. All amendments take effect upon publication on this website.
We will notify you of significant amendments via:
Your continued use of the spinngo platform after any amendments are published constitutes your acceptance of the updated terms. We recommend reviewing this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the spinngo Data Protection Officer (DPO) team is here to help.
For data rights requests (access, correction, deletion), please clearly state the type of request in your email subject line so we can process your submission faster and more efficiently.
We invest in the best technologies and processes to ensure your information is always fully protected.
Every byte of data travelling between your device and spinngo's servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.
Our identity verification process uses secure digital document-checking technology. Your KYC data is stored in an encrypted environment and is accessible only by authorised personnel.
Spinngo has never and will never sell, rent, or trade users' personal data to advertisers or any third party without your explicit consent.
Our privacy policy is designed and regularly updated to ensure full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards.
In the event of any security incident involving your data, we are committed to notifying you within 72 hours — well ahead of what is legally required.
You have full control over your data — you can access, correct, download, or request deletion at any time through our support team, available 24/7.
Answers to the most frequently asked questions by spinngo users regarding data protection and privacy.
Your data is protected, your privacy respected. Join the millions of players who have trusted Spinngo as their preferred online entertainment platform in Malaysia.